Privacy policy

Privacy Policy

At VENSDAE, we are committed to protecting the privacy and security of our customers' personal information. This privacy policy outlines how we collect, use, and safeguard the information we receive from our customers, in compliance with Klaviyo's SMS policy and relevant regulations.

Information Collection:

• We collect only the personal information necessary to provide our services effectively, including name, address, email address, phone number, and order history.
• For SMS marketing purposes, we collect and store customer phone numbers with express consent.
• We do not collect sensitive information such as credit card numbers, social security numbers, or any other sensitive financial data. All payment details are processed securely by third-party payment processors.

Information Use:

• Personal information is used to fulfill orders, provide customer support, send transactional communications, and offer marketing communications, such as SMS messages, with customer consent.
• SMS communications will include promotions, updates, and offers only after customers opt-in via explicit consent, in accordance with Klaviyo’s SMS compliance policies.
• Customers can opt out of SMS communications at any time by replying with "STOP" or following other designated instructions within the message.
• We do not sell, rent, or share personal information with third parties for marketing purposes.

SMS and Email Marketing:

• We will only send marketing messages via SMS or email to customers who have opted in to receive such communications.
• All SMS marketing messages include opt-out instructions, and customers may unsubscribe at any time by following those instructions.
• We comply with the Telephone Consumer Protection Act (TCPA) and other relevant regulations regarding the collection, use, and storage of customer phone numbers for SMS marketing.

Information Protection:

• We employ strict security measures, including secure servers, encryption, and industry-standard practices, to protect personal information from unauthorized access, disclosure, or misuse.
• Access to personal data is restricted to authorized personnel only, and we regularly review our security protocols to ensure compliance with the latest standards.

Cookies and Tracking Technologies:

• We may use cookies or similar tracking technologies to improve customer experience, analyze site usage, and offer tailored content.
• Customers have the option to disable cookies via their browser settings.

Changes to Privacy Policy:

• We reserve the right to update this privacy policy at any time to reflect changes in our practices or legal requirements. Any changes will be communicated via email or SMS to customers who have opted in to receive such communications.
• Continued use of our services after changes to this privacy policy will indicate acceptance of those changes.

Contact Us:

• If you have any questions or concerns about this privacy policy, please contact us at [your contact information].